LiveHelp Messenger

Customer Service Benefits / Advantages

When you implement Live Help within your business, it allows you to dramatically increase customer service response time and customer satisfaction.

The Internet is available to your customers 7 days a week, 24 hours a day and is utilized throughout the world to locate information in an instant. The majority of companies fail to efficiently use their web site to fulfil customer service demand and often fail in immediately providing information to meet their potential customers needs.

LiveHelp Features

Leave Offline Messages
Print Chat Transcripts
Offline Message Security Code
Auto Save Transcripts
Simple Installation
Real-time Support Statistics
Transfer Chats
IP-Country Detection
Multiple Status
Guest Rating of Support
Send Pre-typed Responses
Desktop Application
Pending User Request Alerts
Visitor Statistics / Time Online
Unlimited Operators
Browsing User Request Alerts
Multiple Chat Windows
Login as Hidden Operator
Sound Alerts
Operator to Operator Chats
Unlimited Departments
View Daily Transcript History
Multiple Department Operators
Popup-Friendly Initiate Chat
Visitor Footprints / Path
Typing Status Alerts
Visitor Referrer Information
Operator Online/Offline Status
No Monthly Fees
No Subscription Fees
Fully Integrated with WHMCS
Simple Installation
Tabbed Chat Windows
View Daily Transcript History
Login as Hidden Operator
Operator to Operator Chats
File Transfers(FTP / SFTP)
Tagged Pre-typed Responses
In-Line Chat Visitor Alerts
Auto Save / Logged Transcripts
Settings / Logo Management
Real-time Visitor Statistics
Customise Logos
Print Chat Transcripts
PUSH Links / URL's
MySQL, PHP Live Help Solution

Live Help Software Benefits - Online Sales/Support

There are many benefits to providing a Live Help service to your web site visitors. By providing instant Live Help assistance you can increase your online revenue with higher conversion rates and larger order sizes. Start selling instantly by chatting to your customer's that are online and browsing your web site now.

Increase Visitors Trust
Improve Customer Satisfaction
Increase Customer Loyalty
Increase Conversion Rates
Common Instant Messenger Interface
Chat Live with your Web Visitors

By providing these key aspects that lead to customer satisfaction, your sales department will be given additional opportunities to increase sales closure.

Live Help Screenshots

You can see many features of the Live Help Messenger application below. Simply click each image to view the various screenshots.

By providing these key aspects that lead to customer satisfaction, your sales department will be given additional opportunities to increase sales closure.

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Single Domain License
The Single Domain License allows you to use Live Help within one domain only e.g. http://www.yourdomain.com. This software license is suitable if your business only uses one domain.
$100.00 USD
Multiple Domain License
The Multiple Domain License is suitable for businesses that need to use Live Help on more than one domain. The multiple domain software license is only permitted to be used by a single business / company. This license does not permit your clients to use a copy of the Live Help software or resell Live Help in any manner.
$220.00 USD

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Live Help Messenger

Server Requirements
The minimum requirements to install the Live Help Server Software on your web server are PHP 4.3.0 and MySQL 3.23.
Please contact your web hosting company or server administrator to verify that you have access to these minimum versions of PHP and MySQL.
Windows, Unix Server or Hosting Account
PHP 4.3.0+ or greater - Download
MySQL 3.23+ or greater - Download

Operator Requirements
We highly recommend that you install the Live Help Messenger desktop application within your employee's PCs.
The system requirements for the Live Help Messenger Windows application are shown below.
Windows 7 / Vista / XP SP 2
Live Help Server Software (included)
.NET Framework 3.5 SP1 or above - Download
Internet Connection

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Latest News

 Joomla Tutorials - 04/11/2009

We have added a collection of video tutorial to assiste you with your new Joomla Site. We hope ... Read More.


 Client Area Upgrades - 12/23/2008

We have made a number of changes to your client area. We've added tools for you to manage your ... Read More.


 Schedule Maintenance - 11/21/2008

We will be performing scheduled maintenance on your server on 11/24/2008 11pm EST.  We will ... Read More.


 New Free FTP Client - 09/04/2008

We have added another absolutely FREE Ftp Client for our members to use, its uses less resource, ... Read More.


 New Domain Pricing - 08/28/2008

We have adjusted most of our domain prices to lower rates, take advantage of then new ... Read More.


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IP: 38.107.191.119
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